This is an important update from your electric company, Jersey
Central Power & Light (JCP&L).
JCP&L has received increased reports of scammers targeting utility
customers. In the latest scam, a telephone caller poses as an electric
utility company employee and threatens to shut off the customer’s power
unless an immediate payment is made. In many cases, the customer is
told to pay using a pre-paid debit card, such as a Green Dot/MoneyPak
card, a money transfer service like Money Gram or Western Union, or in
person at a physical location.
Be aware that scammers often use
Caller ID spoofing software to lead you to believe you are receiving a
call from JCP&L, and/or provide you with a fake “verification” phone
number. These call-back numbers may even include exact replicas of
greetings and hold messages you would hear when calling JCP&L’s Contact
Facts to remember:
· If your account is past-due,
you will receive a written notice of your account status, with
instructions on how to avoid disconnection of service.
· While JCP&L representatives
may call a customer whose bill is in arrears in order to remind them
that a payment is due, the representative would explain how a payment
can be made using JCP&L’s established payment options.
· They will not demand a
payment over the phone or at a particular physical location.
· JCP&L does not accept prepaid
debit cards or wire transfers as payment, and our representatives will
not demand your bank information or credit card number over the phone.
What you should do:
· If you receive a suspicious
call, hang up immediately.
· If you believe you have been
a victim of this scam, please contact your local police department or
the state attorney general’s office.
· If you have purchased a Green
Dot card to pay your electric bill and would like to request a refund
from Green Dot/MoneyPak, visit
*FirstEnergy is not affiliated with Green Dot Corporation and is not
responsible for any refunds associated with Green Dot purchases. Any
questions regarding the MoneyPak Refund Request should be directed to
Green Dot Corporation.